Lead Care Manager

The Lead Care Manager (LCM) will join the team under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager. The LCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The LCM collaborates and communicates with client’s caregivers/family support persons, other providers and others in the Care Team in order to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. Remote care management duties include: assessing member needs, overseeing the development of client care plans and goal settings, offering services where the member resides, connecting clients to other social services and supports, advocating on behalf of the client, utilizing evidence-based practices, conducting outreach and engagement activities, evaluating client’s progress, providing mental health promotion, arranging transportation, completing documentation, maintaining patient health records, completing monthly reporting, and attending training.