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Team and Role:

  • Join the SWAT (Software Action Team) as the last line of defense for production stability.
  • Act as the ultimate escalation point for internal and external customers in a high-stakes environment.
  • Become an SME in production database troubleshooting and Linux performance analysis.

What You Get To Do:

  • Own incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets at scale.
  • Develop observability tooling and automation to prevent recurrence of critical issues.
  • Influence infrastructure decisions shaping our multi-tenant cloud platform.

Qualifications:

  • 8+ years of database engineering experience in large-scale, enterprise environments.
  • Deep PostgreSQL expertise including MVCC, WAL architecture, and advanced query tuning.
  • Strong Unix/Linux skills with hands-on expertise in system performance diagnostics.

Benefits:

  • Competitive base pay plus equity, variable/incentive compensation.
  • Health plans with flexible spending accounts, 401(k) Plan with company match, ESPP, and matching donations.
  • Flexible time away plan and family leave programs.

ServiceNow

ServiceNow provides an AI-powered platform for business reinvention, enabling 85% of the Fortune 500 to work smarter, faster, and better. The company fosters an AI-native culture and is growing globally, with a focus on innovation and talent development.

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