Job Description
Miratech is seeking a talented and experienced Software Engineer to support our AI-powered Contact Center modernization initiatives In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries.
Responsibilities include automating existing contact center routing systems using AI agent technologies, designing and implementing cloud-native automation solutions using Python and LLMs, and leveraging AWS or Azure services to build scalable solutions.
Qualifications include 4+ years of hands-on experience with Python, experience with LLMs and Cloud platforms, and a strong understanding of SDLC and CI/CD best practices. Nice to have: Experience with Node.js/Java AWS Bedrock Contact Center knowledge (Genesys Engage, Amazon Connect).
About Miratech
Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation.