Customer Expert

As a Customer Expert, you will provide assistance to customers (retailers) for the client, demonstrating exceptional customer service skills and meticulously presenting new products and deals to engage the client's interest in the products. As a CE (Customer Expert), you are expected to understand the client's needs, maintain a healthy relationship, and offer optimal services and solutions to ensure a long-term partnership. Your primary support channels will be phone and email for day-to-day interactions. Responsibilities include maintaining a comprehensive understanding of the product range and available customization options for retailers (clients). You will engage with clients to ascertain their needs and preferences and provide exceptional customer service by addressing any questions or queries they may have. The role is fully remote.