New Member Experience Specialist (Remote)

The Member Experience Specialist is a key role within Homeward, responsible for supporting members with all questions, concerns, and service needs post-engagement. As a Member Experience Specialist, working with our Care Navigation teams, you will serve as the front line contact for our members, ensuring they feel supported, informed, and connected throughout their healthcare journey. You will answer inbound calls, emails, and texts from Homeward members, resolving concerns or requests efficiently and effectively. You will also assist members with medical records requests, billing inquiries, appointment scheduling and rescheduling. The Member Experience Specialist will act as a liaison between members and internal teams such as Care Navigators, RNs and Providers, and Billing to ensure seamless support and continuity of care.