Principal Product Sustenance Engineer

Minimum 11 -12 years of experience in application support is required. Experience with leading mid-sized teams Knowledge of DEVOPS methodologies, CD/CI. Experience in Release Management & Co-ordination is good to have Customer focused and goal orientated with keen attention to detail. Excellent analytical and problem-solving skills. Excellent verbal/written communication skills. Good competent in English. Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries). Have good practice on ITIL framework to assist in day-to-day BAU Operations. Experience in working with cross functional teams spread across geographies. Application troubleshooting and ability to coordinate with multiple teams to solve the issues. Proven ability to work within service level agreement in order to solve customer issues. Very good knowledge in SDLC and STLC process. Escalate and follow-up in a timely manner about all blocking issues and issue deviation from SOP’s. Understanding of single sign on. Good knowledge of RDBMS, SQL Server preferred. Experience in debugging the apps with API / REST services. Understand of terraform, Observability, Error handling in Cloud setups. Knowledge of Elastic Search.