Job Description
As an Insurance Operations Specialist, you will execute core workflows, completing daily eligibility checks, benefits verifications, and prior authorization submissions with a focus on speed and precision. You will ensure quality and accuracy by double-checking details, following established SOPs, and flagging gaps or inconsistencies, while also rooting cause errors and establishing best practices for mitigating moving forward. Maintain a strong cadence to ensure all assigned tasks are completed within required timeframes, finding areas to push efficiency.
Communicate blockers or issues clearly to your teammates and leads to keep work moving smoothly and supporting process improvement by providing feedback on workflows and SOPs to help identify opportunities to make tasks more efficient and scalable. Track and document work by updating internal systems with task completions, statuses, and notes to ensure visibility across the team. Iterate and improve workflows by working with Operations leadership and engineering to streamline systems.
About Silna
At Silna, we’re rebuilding insurance operations to make complex, opaque processes like eligibility checks, benefits verification, and prior authorizations simpler.