Transportation Executive

In this role, the candidate will work with the business and operations team to solve customer escalations, analyse historic results, initiate programs – all in an environment of rapid growth and increasing complexity. The Candidate will drive improvements to the visibility tools, methods, and processes utilised by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership of customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of the customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills. Responsibilities include communication with internal customers, exceptional written and verbal communication skills, high attention to detail, strong analytical skills, demonstrated leadership, skilled in collaborative management, and a strong understanding of process improvement techniques.