Customer Tech Engineer with English

Our Corporate Support team is seeking a skilled and proactive Senior Customer Technical Support Engineer. This is an exciting opportunity for a seasoned professional who thrives on solving complex technical challenges and delivering exceptional customer experiences. You will play a key role in resolving escalated technical issues, mentoring junior team members, and continuously improving our support processes. You will work with little to no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support and act as a gateway between the customer and the next level of support. Additionally, you will maintain a knowledge base of Axway products and technology.