Collections Specialist

The Accounts Receivable (AR) / Collections Specialist ensures the timely and accurate collection of outstanding accounts receivable while maintaining positive client relationships and supporting the company’s financial health. Serving as a key liaison between clients and the finance department, this role promotes professionalism, accountability, and exceptional customer service.

Maintain total 90-day aged receivables at 10% or less on a weekly basis. Maintain at least 98% accuracy in customer account records. Resolve 95% of disputes within 3 business days. Ensure 100% of invoices, statements, and payment confirmations are sent to clients within 48–72 hours of request or due date. Contact 125 customers with balances over 90 days weekly. Make approximately 30 collection calls per day and manage 25–30 Salesforce cases daily.