Lock Desk Analyst

The Lock Desk Analyst's primary responsibility will be to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. Advanced candidates will provide real time training, process enhancement suggestions and support within Secondary Marketing and cross-functional departments. Responsibilities include processing rate lock requests in Encompass and communicating with requestors, processing change, reprice, and extension requests, and assisting Loan Officers with post-lock file inquiries. This role also involves working with the VP of Secondary Marketing to implement system changes and process flow enhancements, as well as assisting with system, product, and procedural inquiries. Other duties may be assigned.