Clinical Quality Assurance Specialist

As the Clinical Quality Assurance Specialist at BetterHelp, join a diverse team of licensed clinicians and ensure the highest standards of clinical documentation and care delivery across our insurance-covered services by conducting comprehensive clinical chart audits, evaluating adherence to evidence-based treatment standards, and supporting the operational excellence of our quality review processes. Conduct thorough clinical chart audits to ensure compliance with BetterHelp's clinical standards of practice and evidence-based treatment protocols; review patient documentation for accuracy, completeness, and adherence to regulatory requirements and insurance coverage criteria; evaluate treatment planning, progress notes, and clinical decision-making against established clinical guidelines and best practices; Identify patterns of clinical excellence and areas for improvement in documentation and care delivery as well as maintain detailed audit findings and recommendations in compliance with quality assurance protocols.