Network Architect, Team Lead

The Network Architect Lead plays a critical role in ensuring the reliability, performance, and scalability of our data center and customer connectivity infrastructure. This position is responsible for maintaining high availability of customer circuits, ensuring compliance with SLA performance targets, and providing technical leadership in troubleshooting, design, and optimization of complex network environments. You will interface directly with customers, service providers, and internal operations teams to ensure network resilience, rapid fault isolation, and proactive service improvements. Some of the responsibilities you can expect include the following: Monitor and maintain customer-facing circuits to ensure adherence to SLAs and minimal downtime across all data center environments. Design, implement, and optimize network infrastructure across core, distribution, and access layers within enterprise and colocation facilities. Collaborate with customers and service providers to validate connectivity, troubleshoot issues, and coordinate scheduled maintenance windows. Configure and maintain Layer 2 and Layer 3 network services, including VLANs, STP, vPC, LACP, OSPF, BGP, QoS, and IPsec VPNs. Create, update, and enforce Methods of Procedure (MOPs), change documentation, and incident reports for all network operations activities. Support network security enforcement through ACLs, segmentation, and secure tunneling (SSL/IPsec). Participate in root-cause analysis (RCA) and continuous improvement efforts following major incidents or performance degradations. Assist in capacity planning, network upgrades, and hardware lifecycle management to align with business growth and evolving SLA requirements. Serve as a technical liaison between operations, engineering, and customer success teams to maintain transparent communication and accountability.