Pharmacovigilance Specialist

Step into a role beyond the typical call center where you’ll serve as a trusted advisor for customers seeking clarity on medication side effects, guiding them through a consultative, patient-first conversation. Leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance. You will respond to medical information queries/product quality complaints/general queries that may be received via telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines. Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. All other duties as needed or assigned.