Sr. AI Engineer, CX
Benefits
Unlimited PTO
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About the Role:
- Embedded within Fan Ops and Marketplace Ops as an AI Accelerator, working side-by-side with specialists.
- Automate the repetitive and complex, making AI the foundation of team operations.
What You'll Do:
- Identify and document high-leverage workflow transformations across operations.
- Design and build agentic workflows for fan issue triage, refund resolution, risk scoring, and more.
What We're Looking For:
- 4+ years of technical operations or software engineering experience, with at least 1 year building production LLM or agentic systems.
- Demonstrated experience coaching others and communicating technical concepts to non-technical stakeholders.
Compensation & Benefits:
- Competitive equity package, flexible PTO, medical/dental/vision, life insurance, disability coverage, and family-forming benefits.
- $1,200 annual event credits, company off-sites, wellness programs, and tenure recognition.
Gametime
Gametime makes it easy for people to discover and access live experiences, with platforms supporting over 60,000 events across the US and Canada. They are a mid-sized company focused on reimagining the event ticket industry, with a culture that emphasizes inclusivity and innovation.