Customer Service Representative

Interact with users either by telephone and email responding promptly to user inquiries. Handle and resolve user questions, obtaining and evaluating all relevant information. Authenticate and upload user authorization forms, processing verification requests and forms. Manage users accounts, keeping records of users interactions and transactions, including details of inquiries, comments and concerns. Manage administrative tasks involved with job duties and coordinate with internal departments. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success.