Inbound Customer Success Specialist

As a CSS, you will be responsible for delivering white-glove service and value to our global customer base. On a day-to-day basis, the Customer Success Specialist manages customer engagements and collaborates with all Limble departments to do the following: - Consult with new and existing Limble CMMS customers to provide ad-hoc training, education, troubleshooting, and problem resolution - Bug reporting and tracking - Recommend best practice use case of Limble CMMS based on an understanding of the customer's business - Remain up to date on Limble CMMS product features and identify use cases to drive customers to best practice standards - Proactively escalate at-risk customers - Collaborate closely across departments to support the success of our customers - Coordinate product demos and refer prospective customers to the Sales team - Assist the Sales team with product knowledge - Create strong customer relationships by delivering world-class customer service - Maintain a highly organized and accurate task list, visible to the Success team and Management