We are seeking an experienced Collections Manager to lead our collections team in managing outstanding accounts and ensuring timely payments. In this role, you will oversee daily collection activities, implement strategies to reduce delinquency, and provide coaching and support to team members. The ideal candidate has strong leadership skills, a deep understanding of collections processes and regulations, and the ability to resolve disputes professionally.

Responsible for servicing delinquent credit card accounts through varying contact channels such as outbound, inbound, and digital messaging, you will minimize losses to the company by assessing each customer situation to provide relevant payment options all while strengthening the relationship with our customers.