Provide telephone and email based post-sales technical support for our software products. Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Work proactively to update customers by reporting progress regarding outstanding queries. Endeavor to respond to all customer requests in a timely manner while improving customer experience. Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments in order to troubleshoot issues further