The ServiceNow Senior ITSM Process Engineer plays a pivotal role in advancing our service management goals across the Digital Technology organization. They are responsible for developing standards and guidelines for ITSM practices, educating practitioners on best practice tools and techniques, and ensuring processes are being effectively managed. They possess both generalist skills and deep knowledge in ITIL.

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You will execute planning, financial analysis, budgeting, and forecasting; design, develop, maintain, and implement MIS systems; oversee coding and invoicing processes; and manage timesheets, maintaining high attention to detail and upholding data integrity.