Remote Information technology Jobs • Service Cloud

In this role, you will work closely with business stakeholders, solution architects, and the development team, developing an understanding of clients’ needs and project managing bespoke implementations. You will configure and customize Salesforce Sales and Service applications, manage vendors, and work with in-house developers to deliver custom integrations, ensuring a smooth transition for end users.

Support the Product organization by enhancing and maintaining our Salesforce platform. Deliver innovative solutions that power our Patient Support Hub services. Work cross-functionally with product managers, developers, business analysts, and operations teams to optimize the CRM ecosystem that enables efficient and compassionate patient services.

As a Salesforce Administrator at Roadie, you will manage, configure, and optimize our Salesforce Service Cloud instance for the Customer Experience team helping us leverage the full capabilities of Service Cloud to improve customer service operations, enhance customer experience, and meet our business objectives. You will work closely with cross-functional teams within the CX organization.