The Clinical Triage Specialist (CTS) (RN) delivers an exceptional patient experience and provides clinical support to CTS-MA team members, serving as a clinical resource. This role involves using nursing judgment to answer patient calls related to direct care, assessing symptoms, and triaging using approved nursing protocols to ensure appropriate care or self-care advice. Responsibilities include answering calls, prioritizing triage, updating patient information, providing clinical advice, managing electronic messages, and ensuring productivity and quality standards are met.