Design exceptional experiences that customers need and love, leading complex projects while upholding design standards. Champion customers, drive alignment by soliciting diverse perspectives, and proactively educate people outside of the design team on collaboration. Role model best practices and mentor junior designers.

As a staff product designer on Payroll Services, wrangle technical and regulatory complexity into guided experiences for new and experienced employers. Collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts. Lead the entire product development process from setting the long-term vision to strategic planning.