Deckers Brands

The Customer Care Representative I is a compassionate solution finder with excellent listening skills who will support the customer care department by delivering an elevated customer service experience while resolving customers’ concerns. They should maintain a positive outlook while providing quick resolutions to meet customer’s needs and build customer relationships.

The Senior Manager of Quality Operations supports product quality for all Deckers brands, products, global markets and operations team members. This role develops and optimizes tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration. This individual will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.

As a Marketplace Experience Representative, you will be responsible for ensuring UGG is positioned as a best-in-class brand within your respective city, delivering elevated consumer experiences across all physical brand touchpoints. You will act as the eyes and ears of the marketplace, gathering key intelligence, driving local engagement, and ensuring our retail partners and brand spaces reflect the UGG brand ethos.