$60,000–$66,000/yr
US
4w PTO
- Serve as a critical liaison between customers and the Bank by ensuring timely, compliant, and customer-focused resolution of complaints and service concerns across multiple channels.
- Conduct thorough investigations by gathering information from internal systems, management, frontline teams, and customers.
- Track, categorize, and analyze complaint data to identify patterns and emerging risks, and coordinate with Digital Banking and enterprise teams to implement corrective actions when needed.