Multiverse

Be at the forefront of our AI-first support strategy as a Support Knowledge and AI Content Associate! In this role, you'll be pivotal in building and curating the user-facing knowledge that powers both our AI-driven instant answers and our searchable knowledge base, bridging the gap between human expertise and AI efficiency.

This is a pivotal role where you will be the driving force behind establishing the operational infrastructure that underpins our growth. You’ll take ownership of our technical onboarding process, building robust customisation capabilities including bespoke reporting and establishing a deal enablement function. You will build a scalable, enterprise-ready onboarding infrastructure, including systems for secure data exchange and integration with client IT environments.

The Junior Designer will collaborate with cross-functional teams to interpret design briefs and will equip the Go-To-Market team with inspiring sales collateral. They will also partner with the Social Media team to develop scroll stoppingly engaging content across multiple platforms while acting as a Multiverse brand guardian.