Talabat

The Account Manager - Vendor Help Desk will be responsible for offering remote support to talabat’s long-tail accounts and guiding the restaurant Partner on self-serve actions to drive their growth. This role’s engagement with our accounts is critical to their future success with talabat, especially for accounts that have been newly onboarded on the platform. We expect this role to offer basic account management capabilities in a virtual form, and potentially gain a path to join the local Sales team as part of the natural career progression.

Lead the performance, scalability, and operational effectiveness of our Long-Tail Management team across multiple markets. You’ll play a critical part in managing a centralized, remote team responsible for engaging and growing our long-tail vendor base. You’ll be responsible for developing processes, driving growth KPIs, setting SOPs, and scaling the team’s capabilities as we expand into new geographies.