Application Support Specialist

We are seeking a proactive and detail-oriented Application Support Specialist to join our team, focusing on the WebChart product. This role ensures our clients receive exceptional support, addressing technical issues and facilitating seamless communication between clients and internal teams. As the Application Support Specialist, you will manage and resolve customer inquiries, contribute to product satisfaction, and help retain clients by providing timely and accurate support solutions. A strong understanding of WebChart and healthcare-related software is essential. You will provide timely and effective support to clients using WebChart, addressing inquiries via phone, email, and ticketing systems. Troubleshoot and escalate technical issues to the development team when necessary. Act as a liaison between clients and development, ensuring client needs are met and problems are resolved efficiently. Enter, prioritize, and follow up on client support tickets to ensure quick and satisfactory resolutions. Monitor and manage ticket queues, ensuring timely and accurate communication with clients.