Responsibilities:
- Lead the design and evolution of cloud-based contact center solutions, translating business needs into technical designs.
- Collaborate with stakeholders and cross-functional teams to deliver integrated customer experience platforms.
- Oversee integrations with third-party systems like CRM and analytics, ensuring high performance and availability.
Technical Leadership:
- Act as a key technical leader, guiding solution design, development, testing, and deployment phases.
- Mentor engineering teams to follow best practices and architectural standards for scalable and secure architectures.
- Stay updated on industry trends and Genesys Cloud capabilities to drive innovation and future-ready solutions.
Qualifications:
- 7+ years of experience in contact center technologies with strong expertise in Genesys Cloud CX solutions.
- Proven ability in designing large-scale cloud contact center systems with knowledge of IVR, omnichannel, and AI/ML.
- Hands-on experience with API integrations, microservices, and infrastructure planning for high availability.
Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for large enterprises. The company is a values-driven organization with a culture of Relentless Performance, operates in over 25 countries, employs nearly 1000 full-time professionals, and has an annual growth rate exceeding 25%.