Job Description
Receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy". Escalate appropriate cases and follow up on issues to ensure timely resolution and customer satisfaction. Provide positive and professional technical support to Canon customers via phone, email, and chat. Analyze complex issues to answer questions, troubleshoot, and advise on solutions. Promptly identify, research, and resolve customer inquiries using all available software and network tools. Interact with customers and team members simultaneously to expedite call resolution. Make prompt, accurate business decisions that mutually benefit the business and the customer. Document interactions and resolutions in our easy-to-use applications. Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website.
About Canon Info Technology Services
Canon ITS is energetic and diverse, with a team comprised of a wide variety of people in positions that help our employees grow and develop their careers.