Act as the primary owner of Braze, including segmentation, personalization, QA, scheduling, and performance tracking.
Maintain lifecycle hygiene, orchestration logic, and system integrity across journeys.
Reduce manual execution through scalable workflows, templates, and automation frameworks.

Build an AI-native lifecycle engine:

Partner with Data and Product to evolve toward trigger-based, adaptive, and predictive lifecycle systems.
Identify and implement opportunities for AI-driven personalization, automation, and journey optimization.

Drive intake, prioritization, and operational excellence:

Own ticketing, prioritization, and execution workflows (e.g., Jira), ensuring clear timelines and delivery.
Serve as the connective tissue between strategy and execution.
Deeply partner with Product.

Maven

Maven is the world's largest virtual clinic for women and families, dedicated to making healthcare work for everyone. With over 2,000 employers and health plans trusting their platform, Maven is recognized for innovation and leadership as evidenced by multiple awards.

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