Service Reliability Engineer

What you’ll do:

• Lead and resolve technically deep Level 2 support cases from initial triage to full root cause analysis and final fix.
• Diagnose issues across distributed, cloud-native systems, with emphasis on application and API behaviour.
• Perform code-level debugging (Python, Go, or Java) to pinpoint application defects or misconfigurations.

What you’ll bring:

• Strong debugging ability and a software engineering mindset - you can read and understand production code in at least one of: Python, Go, Java.
• Practical experience handling customer support cases, including technical investigation and impact assessment.
• Experience diagnosing issues in distributed or service-based architectures (e.g., APIs, background services, message flows).

Nice to Have (or Grow Into):

• Experience with observability tools (Prometheus, Grafana) and defining actionable alerts.
• Familiarity with infrastructure-as-code (Terraform), though not required for day-to-day work.
• Background in automation or building small internal tools to reduce operational toil.