Genesys Cloud CX Change Manager

The Genesys Cloud CX Change Manager will be responsible for driving user adoption, communication, and organizational readiness for transformation initiatives across a large, multi-client environment. This role ensures that transitions are smooth, well-communicated, and effectively supported at every stage. The Change Manager will partner with business, technical, and training teams to prepare users for new tools, processes, and ways of working - ensuring long-term success and stability of the implemented solutions. Responsibilities include developing and executing change management strategies and communication plans in a Genesys Cloud CX environment. The manager will assess change impact and organizational readiness, and plan and deliver training programs. They will also prepare communication materials, monitor user feedback, and act as a key advocate for change.