Customer Support Team Member

You'll answer inbound calls & SMS, responding to pet parents with warmth and efficiency, helping with appointment questions, rescheduling, and urgent needs. You will also vet and confirm online bookings, ensuring every detail meets Barkbus’ standards for pet safety and client experience. This role needs someone to support rescheduling, working closely with clients to accommodate changing schedules. They will respond to email inquiries, providing timely, clear, and accurate responses and assist Pet Stylists via SMS, providing real-time support to keep their day running smoothly. This includes documenting every interaction in the systems to ensure seamless service and team coordination.