Job Description
As a Client Support Coordinator, the role is responsible for providing excellent experiences for Brokers and Clients. A Client Support Coordinator provides accurate, relevant information and resolve complex tickets. These tickets include but are not limited to the following: Enrollments, Terminations, COBRA/Cal-COBRA, Invoicing, Commissions and Contract updates. The coordinator will answer and process a high volume of incoming emails and occasional out-bound phone calls in a supportive, empowering and innovative manner, exceeding all SLA and KPI expectations. They will take ownership of Broker and Client issues, both simple and complex, and resolve them quickly and completely, utilizing best-in-class service and Maintain a positive, empathetic and professional attitude toward customers at all time to ensure customer satisfaction.
About Beam Benefits
Beam Benefits is a digitally-led employee benefits company that offers dental, vision, life, disability, and supplemental health coverage.