Claims Specialist II

The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. This includes making decisions about liability/compensability, evaluating losses, and negotiating settlements. The role interacts with claimants, policyholders, appraisers, attorneys, and other third parties throughout the claim’s management process. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Hoffman Estates, IL Plano, TX; Suwanee, GA. Please note this policy is subject to change. Responsibilities include managing an inventory of claims, establishing action plans, conducting investigations, assessing policy coverage, determining reserve requirements, assessing damages, and conducting negotiations to settle claims.