Job Description
Design, develop, and configure Genesys Cloud CX components, including IVR menus, call flows, routing strategies, and conversational bots. Build and maintain integrations between GCCX and enterprise systems such as CRMs, ERPs, and client back-office platforms using APIs, SDKs, and integration tools. Write clean, scalable, and maintainable code in Java, Python, JavaScript, or C# to deliver high-quality features and enhancements. Translate business and technical requirements into robust, efficient, and secure software solutions. Diagnose and resolve issues in call flows, integrations, and system performance to ensure uptime and reliability. Conduct unit and integration testing, participate in code reviews, and apply best practices to maintain high development standards. Create and maintain clear technical documentation for solutions, configurations, and codebases. Collaborate closely with testers, solution architects, and business analysts to ensure seamless delivery and alignment with project goals. Contribute to team knowledge-sharing and mentor junior developers.
About Miratech
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.