Job Description
As an RCM Success Manager, you’ll step into a highly impactful and customer-facing role that combines clinical expertise with strategic client relationship management. After the client completes onboarding with our software-focused CSM team, you’ll take the reins as their primary point of contact—guiding them through their post–go-live journey with both Prompt’s software and RCM service, working alongside their software CSM as needed. Your mission is to ensure each client not only feels supported and heard, but also empowered to succeed across clinical, administrative, and billing workflows.
You’ll be the go-to partner for navigating revenue cycle management questions, identifying growth opportunities, and driving long-term account health. This is a robust and dynamic position where you’ll act as a strategic partner, clinical problem solver, and operational consultant. The ideal candidate has a background as a licensed rehab therapist and is eager to build meaningful client partnerships that drive outcomes.
About Prompt
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve.