Call Center Systems Administrator

As a Call Center Systems Administrator, your mission will be to design, optimize, and scale Sprinter’s call and support infrastructure so every patient feels cared for and every clinician feels supported. You’ll take ownership of core systems like Five9 (telephony/call routing) and Zendesk (ticketing/CRM), ensuring that clinical priorities and patient needs are reflected in every workflow. From day one, you’ll directly impact patient satisfaction, call resolution, and operational efficiency by building systems that connect the right patient to the right Sprinter, at the right time. Administer, optimize, and support Five9’s telephony ecosystem and Zendesk (CRM/ticketing), ensuring seamless integrations, stable operations, and high reliability.