Customer Experience Coordinator

Be the voice of Felix and act as an advocate for the platform and the customers to ensure the highest level of care throughout the customer lifecycle. The role focuses on providing thoughtful, personalized communication to Felix users across all mediums of communication, primarily chat/email and occasional phone support; working within the Felix partnership ecosystem by communicating with our pharmacy, medical and logistics partners to ensure the highest quality of care for all Felix users; documenting common user issues effectively contribute to our library of support queries and influence product improvements; and collaborating closely with other departments to share learnings across the Felix organization.