Global Payments Operations Manager

As the Operations Manager for Global Payments, you’ll play an essential role in expanding and scaling our international payments offering, ensuring our processes are quick, seamless, and running efficiently. You’ll be embedded within the Global Payments product team, and will work closely with teams across Monzo and key external partners to ensure international payments work seamlessly for our customers. You’ll be setting up and managing a multitude of key partnerships, building operational processes that are fit to scale globally, and act as the voice of the customer in the team. Taking complete ownership of operations in the team, you will build, scale, and manage all their processes. You will establish and manage SLAs to optimise performance of our products and processes and collaborate with cross functional teams to develop and expand our international payments products. Developing the systems, practices, and tools to unblock the team from product delivery will be key.