Senior Solutions Architect (AI/ML)

As a Senior Solutions Architect, you will serve as a technical partner to the success and sales teams. You will perform architecture reviews, proof of concepts, demos, uncover customer technical needs, and demonstrate DigitalOcean's value proposition. Working with your GAM and TAM counterparts, you'll help retain large customers and expand their workloads on DigitalOcean. Develop deep expertise in the DigitalOcean product portfolio, the evolving cloud landscape, and AI/ML platforms. Advocate for customers by providing feedback to product teams, overcoming adoption blockers, and driving new feature development. Offer onboarding assistance and guide customers through their cloud journey, resolving technical blockers. Design and review architecture tailored to specific business use cases, ensuring optimal solutions for customers. Implement and oversee infrastructure management best practices to secure and optimize cloud resources. Identify opportunities for cost reduction and performance improvement, helping customers make data-driven cloud optimization decisions. Conduct technical consultation sessions, workshops, and training for customers to empower them in managing cloud infrastructure. Partner with Growth Account Managers and Customer Success Managers to create success plans that ensure customer retention, expansion, and satisfaction. Provide regular presentations articulating product benefits, functionality, and technical solutions. Demonstrate strong expertise in AI/ML frameworks like TensorFlow, PyTorch, and Hugging Face, with experience deploying and fine-tuning LLMs and GenAI models. Optimize GPU workloads using CUDA, TensorRT, or Kubernetes, and build scalable AI applications like chatbots or recommendation systems. Design AI solutions tailored to business needs, manage data pipelines, and integrate databases. Liaise with Engineering and Support teams to resolve escalations and growth obstacles in a timely fashion. Identify and drive process improvement opportunities and promote technical best practices across the organization. Contribute to internal and external documentation, such as "The Navigator’s Guide to DO." Build tools to enhance the experience of Premium Support customers and improve platform usability. Demonstrate proficiency in DevOps tools like Docker, Terraform, and CI/CD pipelines. Leverage expertise in Kubernetes, Managed DBaaS, and the DigitalOcean GenAI Platform. Work both independently and collaboratively with a global team of Solutions Architects, Customer Success Managers, and Account Managers.