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Customer Insight & Advocacy:
- Be the expert on named account user experiences using direct interviews, passive data collection, and survey research.
- Advocate effectively for users' interests with business, design, and engineering.
Product Design & Delivery:
- Synthesize user needs and technical capabilities into coherent, prioritized features and products.
- Own the product roadmap, making trade-offs transparently and communicating clearly.
Business Strategy & Collaboration:
- Develop and pressure-test business cases for new product bets, including pricing and go-to-market framing.
- Partner with leadership on product investments and support sales and marketing activities.
Vibrant Planet
Vibrant Planet is a startup developing a software platform to monitor and forecast wildfire and climate risk, helping customers like CAL FIRE and PG&E mitigate risk. They are a remote-first team backed by prominent investors, fostering a culture of optimism and mission-driven work.