Source Job

• Answer Inbound Calls & SMS: Respond to pet parents with warmth and efficiency, helping with appointment questions and rescheduling.
• Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards.
• Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle.

Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.

• Be the voice of Nest for our partner practices by responding to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
• Help build the resources that scale us by creating and updating self-serve content.
• Escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.

Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. They are on track to 5X this year and offer a front-row seat to what building a high-growth startup actually looks like.