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Client Support:
- Respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
- Troubleshoot issues with billing, plan setup, client communications, and platform usage.
- Maintain accurate records in our support system.
Enablement & Education:
- Help build the resources that scale us.
- Create and update self-serve content like help center articles and training videos.
- Improve internal documentation for smarter and faster support.
Feedback & Collaboration:
- Escalate bugs and pain points to Product and Hospital Success.
- Identify recurring practice needs.
- Participate in cross-functional syncs to advocate for the customer.
Nest Veterinary
Nest Veterinary is the category leader in care plan infrastructure for veterinary practices. They are on track to 5X this year and offer a front-row seat to what building a high-growth startup actually looks like.