Service Design Specialist

Flock Safety’s mission is to build safer communities through technology, and as a Service Design Specialist, you’ll play a pivotal role in revolutionizing customer support. In this systems-driven position, you’ll design, implement, and refine AI-powered service experiences across the customer journey, creating solutions that scale efficiently while deepening customer empathy. Specializing in service workflow and AI agent design, you’ll map support journeys, architect operationally robust workflows, and optimize interactions at every touchpoint. You’ll be a part of the end-to-end process of AI agent deployment—including strategy, configuration, integration, and ongoing measurement—leveraging best-in-class platforms and tools to align outcomes with Flock’s brand and policy standards.