Job Description
Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud, on-prem, mobile, etc.). Develop a comprehensive 3-year roadmap that aligns with company goals and user needs, focusing on scalability, reliability, and data visibility. Partner with executive leadership to prioritize strategic initiatives that support innovation, operational excellence, and customer satisfaction. Identify key performance indicators (KPIs) for product and platform health to inform leadership reporting and real-time monitoring solutions.
Collaborate with Engineering, Design, and QE teams to define desired product outcomes, success metrics, and acceptance criteria. Ensure telemetry solutions are highly performant, secure, and seamlessly integrated into existing workflows.
Actively engage with customers, partners, and internal stakeholders to capture feedback and identify pain points. Translate user insights into actionable product requirements and enhancement opportunities. Lead customer discovery sessions and proof-of-concept initiatives to validate new telemetry capabilities and UX flows. Serve as the internal voice of the customer for all things performance telemetryโbalancing internal priorities with external impact.
About ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500ยฎ.