Director, Outbound Product Management

The CRM and Industries Workflows business area products transform customer experiences with AI agents, data, and workflows to foster loyalty, boost productivity, and accelerate revenue. Outbound Product Managers are key to help us scale; they combine product capabilities, and market and competitive dynamics, with a passion to inform roadmap and help our GTM, partner and customer ecosystem understand the value delivered. In this role, you will create high-quality enablement content, develop deep understanding of customer use cases, develop best practices assets to drive product adoption, and promote the ServiceNow CRM portfolio with industry influencers. You will also work closely with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plans.