Salesforce Platform Engineer

Platform Support & Operations:

• Handle incoming Salesforce support requests: investigate issues, reproduce bugs, perform root-cause analysis, and implement fixes or escalations as needed.
• Partner with senior engineers and admins to triage and resolve incidents impacting Sales, Marketing, Customer Success, and other GTM teams.
• Monitor platform health (e.g., error logs, integration failures, performance concerns) and surface risks or recurring issues to the team.

Development & Configuration:

• Implement declarative configuration in Salesforce: objects, fields, page layouts, record types, Flows, validation rules, assignment rules, and approval processes.
• Develop and maintain custom solutions using Apex, Lightning Web Components (LWC), and APIs, following coding standards and patterns set by the Salesforce Platform Engineering team.
• Support integration troubleshooting between Salesforce and other enterprise systems (e.g., ERP, product, customer success platforms) by reviewing logs, payloads, and error messages, escalating complex issues as needed.

Collaboration & Documentation:

• Collaborate with business stakeholders, admins, engineers, and analysts to understand requirements and clarify acceptance criteria.
• Maintain documentation for configuration, customizations, integrations, and runbooks to support operational excellence.
• Contribute to data quality initiatives, including deduplication, data updates, and enforcing validation and governance standards.