Job Description
The Senior Premium Audit Operations Specialist manages complex audit reviews, escalated adjustments, and advanced regulatory compliance across multiple states and jurisdictions. This role leads classification reviews, oversees intricate billing and endorsement scenarios, and serves as an expert on special bureau requirements. The specialist handles challenging customer engagements, resolves disputes, and develops best practices for communication and service excellence. Additional responsibilities include mentoring and training team members, supporting process improvements, and contributing to strategic planning and policy development.
The position requires strong analytical skills, effective multitasking, and a commitment to confidentiality and high performance standards. The role involves advanced audit operations & processing, strategic customer communication & relationship management, advanced billing integration & process leadership, training & mentorship responsibilities, process development & strategic planning, and maintaining quality & performance standards.
About Pie Insurance
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie.